Privacy Policy

Introduction

At Capitalcosta S.A. (hereinafter "Capitalcosta," "we," or "the company"), we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website capitalcosta.com and our real estate crowdlending services.

Information We Collect

We collect the following types of information:

• Personal identification information: full name, email address, phone number, physical address, ID number or passport.
• Financial information: banking details necessary to process investments and withdrawals.
• Technical information: IP address, browser type, device used, pages visited, and time spent.
• Communication information: records of communications with our support team.

Use of Information

We use your personal information to:

• Process your registration and manage your user account.
• Facilitate investments in real estate projects.
• Send communications about investment opportunities, project updates, and newsletters.
• Comply with legal and regulatory obligations applicable in Ecuador.
• Improve our services and user experience.
• Prevent fraud and ensure platform security.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate the platform (payment processors, hosting services).
• Regulatory authorities when required by law.
• Associated real estate developers, only the information necessary to manage your investment.

Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, firewalls, and restricted access to personal data.

Your Rights

In accordance with Ecuador's Organic Law on Personal Data Protection, you have the right to:

• Access your personal data.
• Rectify inaccurate information.
• Request deletion of your data.
• Object to the processing of your data.
• Request portability of your data.

Cookies

We use cookies to improve your experience on our website. For more information, please see our Cookie Policy.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the last updated date.

Contact

If you have questions about this Privacy Policy, you can contact us at: